PHONE: 01926 427146

Returns - how do I return an item?

To return unwanted or damaged items simply send an email to detailing your order number and the item(s) you wish to return.

  • You need to return unused unwanted goods within 14 days of receiving your order
  • You need to tell us about damaged goods within 3 days of receiving your order

Returning unused goods - checklist

  • Wrap the item (with all its documents and components) back in its original packaging.
  • Do not post it to us as this may delay your refund.
  • To ensure we can accept items you return, please make sure:

1) The item is unused and in a resalable condition
2) The box has no writing or return numbers on it
3) All manuals and components are included
4) You use the original packaging


Returns after 14 days

We can only accept unwanted items after 14 days at our discretion, and for less than the full credit value.

Food and drink returns

Sorry – we cannot accept any food or drinks returns – including biscuits, coffee and water – because of health and safety regulations.